1. Information We Collect
PatchFlow AI ("Company," "we," "us," or "our") operates the PatchFlow AI platform. We collect information you provide directly to us, such as when you create an account, request a demo, or contact our support team. This includes your name, email address, company name, job title, and phone number. When you use our platform, we automatically collect certain information about your devices, usage patterns, and interactions with our services, including IP addresses, device identifiers, browser types, and pages accessed. We may also collect information from third-party sources to verify your identity and enhance our service offerings.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our platform and services. This includes authenticating your account, processing transactions, responding to your inquiries, and sending you service-related announcements. We may also use your information to conduct research, analyze usage trends, detect and prevent fraudulent activity, and comply with legal obligations. If you opt in, we will use your email address to send you promotional materials and product updates. You can manage your communication preferences through your account settings at any time.
3. Information Sharing and Disclosure
PatchFlow AI does not sell, rent, or trade your personal information to third parties. However, we may share your information with service providers, contractors, and partners who perform services on our behalf, such as payment processors, analytics providers, and cloud infrastructure providers. These parties are bound by confidentiality agreements and are authorized to use your information only as necessary to provide services to us. We may also disclose your information if required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Retention and Deletion
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the context of the processing and our legal obligations. If you wish to delete your account and associated personal information, you may submit a request through your account settings or by contacting our privacy team. We will process deletion requests in accordance with applicable law, though we may retain certain information for legal, compliance, or security purposes. Some information may be retained in backup copies for a limited period but will not be publicly accessible.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. These technologies allow us to remember your preferences, understand how you use our services, and optimize our platform's performance. We use both session-based and persistent cookies. Session cookies are temporary and deleted when you close your browser, while persistent cookies remain until you delete them or they expire. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled. Please refer to our Cookie Policy for more detailed information about the cookies we use and your rights regarding them.
6. Security Measures
PatchFlow AI implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption protocols (SSL/TLS) to secure data in transit and employ encryption at rest for sensitive information in our databases. Our infrastructure includes firewalls, intrusion detection systems, and regular security audits conducted by independent third-party security firms. Our employees have access to personal information only on a need-to-know basis and are bound by confidentiality agreements. However, no security system is impenetrable, and we cannot guarantee absolute security. We recommend using strong, unique passwords and enabling two-factor authentication on your account.
7. Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. Under the California Consumer Privacy Act (CCPA), residents of California have the right to know what personal information is collected, used, and shared; the right to request deletion of personal information; the right to opt out of the sale or sharing of personal information; and the right to non-discrimination for exercising their CCPA rights. Under the General Data Protection Regulation (GDPR), residents of the European Union have the right to access, correct, and delete their personal information; the right to restrict processing; the right to data portability; and the right to object to processing. To exercise any of these rights, please contact our privacy team at [email protected].
8. International Data Transfers
PatchFlow AI operates globally, and your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may not have the same data protection laws as your country of origin. When we transfer personal information internationally, we implement appropriate safeguards, including Standard Contractual Clauses and other mechanisms approved by applicable data protection authorities. By using our platform, you consent to the transfer of your information to countries outside your country of residence. If you have concerns about international transfers, please contact us before providing your information.
9. Children's Privacy
PatchFlow AI does not knowingly collect personal information from children under the age of 13. Our platform is intended for business and professional use by individuals aged 18 and older. If we learn that we have collected personal information from a child under 13, we will promptly delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately at [email protected]. For users between 13 and 18, parental consent may be required depending on applicable law.
10. Third-Party Links and Services
Our platform may contain links to third-party websites, applications, and services that are not operated by PatchFlow AI. This Privacy Policy applies only to information collected through our platform. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policies of any third-party services before providing your personal information. Your use of third-party services is governed by their terms and privacy policies, and we disclaim any liability for their practices.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, in some cases, by sending you an email notification or displaying a prominent notice on our platform. Your continued use of the platform following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
PatchFlow AI, Inc.
123 Market St
San Francisco, CA 94103
United States
Email: [email protected]
Phone: +1-415-555-0198
Our Data Protection Officer is available to assist you with any privacy-related inquiries. We will respond to all requests within 30 days of receipt or as required by applicable law.